We can help make your NBN install hassle-free!
Have you received advice that the National Broadband Network (NBN) is about to be installed in your street?
Many of our customers have reported a frustrating experience with their NBN installation -echoing accounts that are appearing on news sites and social media around the rollout of the new broadband service.
A very common complaint is that while the government-appointed NBN contractor has technically “connected” NBN to their house or business, they have only run cabling to a single point at the front of the building. Often this is at a different point to where the current modem is located, and means that all previous internet or phone connection points have been left unconnected to the new system. In some cases, clients have been left without internet for up to six weeks after the NBN has been “connected’’.
Another common complaint is that if the contractor is asked to connect the NBN at a point on the building that is difficult to reach or further back from the street (because that will allow the client’s current modem to plug into the NBN and work straight away), the job is abandoned and rescheduled. This leads to frustrating delays and uncertainty about your connection.